Our Training Courses

Advanced Leadership Skills

After this training, you will learn:

• Leadership & the exemplary leader
• How to build trust with your team — The Trust Factor
• Eight methods in organisation analysis
• Ethical Leadership
• Influencing Skills & counselling
• Team Building Skills
• Delegation
• How to deal with your boss

Executive Coaching Guide (ECG)

After this training, you will learn:

• Selection, analysis & understanding your team members
• Setting objectives, KPIs and performance management
• How to motivate your team members
• Leadership Skills — Situational Leadership
• Coaching Skills
• Counselling Skills

Motivating Employees

After this training, you will learn:

• Motivation terminology & its importance
• How to diagnose demotivated employees
• Assess employee motivation levels
• I-5 E’s model & DRIVE model
• How to build self-motivation
• Fredrick Herzberg motivating model
• Discover key motivators for each team member
• How to be assertive & motivational simultaneously

Strategic & Operational Planning

After this training, you will learn:

• How to plan for planning
• Nine methods in analysis
• Internal and external environment analysis
• How to build the strategy
• Setting mission, vision, KPIs & objectives
• Building the organisational structure
• Operational planning by SWOT analysis

Change Management Skills

After this training, you will learn:

• Definition, Iceberg model, Change Mgmt vs Planning
• Why does most change fail?
• Implementing change management through case study
• Change Equation — John Kotter
• Resisting the resistance — 12 different methods
• D.I.C.E equation — Calculate the risk

AI-Powered Leadership

After this training, you will learn:

• Introduction to AI & its impact on leadership
• AI fundamentals for leaders & AI tools
• AI applications in management
• Ethical considerations & challenges
• AI for enhancing team productivity
• Developing AI strategies for your organisation
• AI-driven customer experience management
• Hands-on workshop: Implementing AI solutions

Tactical Selling Skills (TSS)

After this training, you will learn:

• Modern professional sales representative skills
• IQ vs. EQ in the selling process
• Pre-planning & client listing — Role Play
• Smart Body Language & Voice Skills
• I+C+6P’s+1V model (Harvard) for low purchasing clients
• FAB detailing — Etherington model
• Handling objections — LATTE technique
• Updated closing techniques

Marketing Plan in Practice (MPP)

After this training, you will learn:

• Marketing concepts & modern marketing
• Marketing mix & marketing orientation
• Marketing planning & strategic planning
• Key marketing planning questions
• Difference between Sales, Marketing & BD
• Levels of strategic planning
• Full case study applying all steps

Social Media Marketing For Business

After this training, you will learn:

• Market research — validate your business idea
• Social Media Marketing (Instagram, Facebook, Twitter)
• LinkedIn Marketing — go viral & 400x your connections
• Google AdWords — set up profitable campaigns
• Facebook Ads — without spending a fortune
• Google Analytics — improve with data
• 12 major online marketing topics covered

Strategic Account Management (SAM)

After this training, you will learn:

• What SAM is & why it’s critical
• SAM stages & how to select your account
• Account research, analysis & needs profiling
• Understanding 3 key components of your value
• The 5 Decision Roles & Six Buyer Personas
• Measure relationship strength
• Protecting accounts against competition
• Employing “Big Play” strategies

Successful Negotiation Skills (SNS)

After this training, you will learn:

• Position-based vs. interest-based negotiation
• Dispute resolution vs. deal-making
• Setting reservation & stretch goals, finding ZOPA
• Use a decision tree to determine your BATNA
• More than 12 psychological tools & traps to avoid
• Resolve ethical issues in negotiations
• Practised through well-prepared case studies

Excellence in Customer Service

After this training, you will learn:

• Build super-fans who buy more & refer others
• Create a customer experience that truly delights
• Make more money from repeat customers & referrals
• Turn angry clients into loyal, long-term clients
• Engage your customers in a better way
• Make customers love you

Competency-Based Interviewing Skills

After this training, you will learn:

• Clearly identify skills & qualities needed in candidates
• Structure a recruitment & selection interview
• Shortlist applications quickly and effectively
• Control the interview & focus on target information
• Powerful questioning strategies to uncover evidence
• Using psychometric testing in interviews
• Using AI in interviewing & selecting best candidates

KPI’s & Setting Objectives

After this training, you will learn:

• What is strategy, objective & KPI?
• Strategy building & Balanced Scorecard (BSC)
• KPI selection, naming, types & polarity
• KPI documentation & follow-up
• Competency model & KPIs
• Performance management & KPIs
• KPI validation & presentation
• Most common KPIs — case study

The Fundamentals of Project Management (PMP)

After this training, you will learn:

• Core concepts of project management methodologies
• Master project planning from initiation to closure
• Identify, evaluate & address project risks
• Manage and communicate with stakeholders
• Budgeting and controlling project costs
• Knowledge required to ace the PMP exam

Creativity & Innovative Skills

After this training, you will learn:

• Definition of creativity, innovation & invention
• Your creativity level & creativity style
• Fluency & originality
• General criteria of creative people
• What are the creativity stages?
• Creativity machine — how to improve your creativity
• Hands-on workshop

Problem Solving & Decision Making (PS&DM)

After this training, you will learn:

• Methodological steps to make effective decisions
• Updated methods: Evaluating Possibilities, The Matrix
• Inadmissibility, Minimax, Maximax & Bayes Criterion
• 18+ case studies on scientific rules of decision-making

Tactical Presentation Skills (TPS)

After this training, you will learn:

• Make effective use of open body language
• Use your voice with greater impact
• Manage nervousness and anxiety
• Sustain audience attention & manage energy levels
• Handle challenging audience members
• Make effective use of audiovisuals
• Present with impact

Advanced Communication Skills

After this training, you will learn:

• Understand behaviours needed for any interaction
• Build solid relationships with people
• Deal with difficult people effectively
• Using empathy in an effective way
• Updated active listening in a practical way
• Giving effective feedback
• Dealing with conflicts effectively
• Get what you want through purposeful communication

Stress & Anger Management In The Workplace

After this training, you will learn:

• The Anger Episode Model — what happens when you get angry
• How to react to stressful triggers with calm
• 10 research-supported anger reduction techniques
• Lifestyle changes & thinking skills for adversity
• When to avoid vs. confront conflicts
• How to keep your body calm in conflict

Assertiveness Skills & Dealing With Difficult Situations

After this training, you will learn:

• Self-assessment in assertiveness
• Passive–Aggressive scale — where do you sit?
• What are the assertiveness obstacles?
• Change your beliefs & prepare for change
• Non-verbal behaviour in assertiveness
• Robert Bolton equation for assertive content

Using Emotional Intelligence in the Workplace

After this training, you will learn:

• The origin of emotions — IQ vs. EQ
• Self-awareness, self-talk & assessment
• Self-management — reframing, IDB & Wim Hof breathing
• Managing emotions & expectations — workshops
• Empathy & communication barriers — workshops
• Closing & action plan

Customer Care & Telephone Skills

After this training, you will learn:

• IQ vs. EQ — beginning & positivity
• Selecting words: “I” not “You”, avoid absolutes
• Opening the call, managing on hold & closing
• Dealing with different types of customers
• Solving problems: C3 method

Finance For Non-Financial Managers

After this training, you will learn:

• Basics of financial management & double-entry journal
• Income statement, cash flow & balance sheet
• Financial analysis & decision making
• Budget, forecast & business plan
• Financial analysis ratios & indicators
• Balanced Scorecard workshop & Altman Z score
• Pricing methods workshop

Microsoft Excel Training

After this training, you will learn:

• Master Microsoft Excel from Beginner to Advanced
• Most common Excel functions used in the office
• Automate day-to-day tasks through Macros & VBA
• Maintain large data sets in lists or tables
• Create dynamic reports with PivotTables
• Unlock IF, VLOOKUP, INDEX, MATCH & more

Effective Meeting Strategies

After this training, you will learn:

• How to run meetings effectively
• How to take helpful meeting minutes
• What to do before, during & after each meeting
• Best days & times to schedule meetings
• How to schedule across time zones
• Includes free meeting minutes & agenda templates

Time Management

After this training, you will learn:

• How you manage your time today
• Seize the time thieves & identify wasting factors
• Five major time-wasting factors & how to tackle them
• Calculate your time cost & productivity concept
• Set deadlines for all objectives
• Effective delegation & saying “No” strategically
• Using time organisers & technology

Agile Training

After this training, you will learn:

• Get into the Agile mindset for organisational growth
• Strong focus on delivering customer value
• Master Scrum, Kanban & Scrumban frameworks
• Interactive lessons from best experts in the field
• Assist your organisation’s transformation to Agile